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Tipping Decisions

Phasing in a no-tipping policy, Danny Meyer will eliminate tipping decisions, raise prices, change server pay and increase what the kitchen staff earns.…

Starbucks Drive-Through Economics

My new Starbucks has a drive-through. If you look at a high shelf near the window through which the baristas hand the coffee and food to drivers, you see a screen with little cars and numbers. Changin…

Innovation: The Cup Holder

Steve Jobs once said, “It’s not the consumers’ job to know what they want.” I suspect that automakers were thinking like Steve Jobs when they gave us the cup holder. The story of the cup holder begins…