Learn With Elaine: Misleading Metrics

Like factory quotas, snake bounties, or college ranking, sometimes incentives can create unintended consequences.

Wacky Maladies in Our New Medical Billing Codes

Praised by some for its disease classification detail, others believe ICD-10 will create massive transaction costs for healthcare providers.

Government Guidelines and Unintended Consequences

Sometimes government guidelines can have unintended consequences. Government travel guidelines: At a networking reception, the General Services Administration spent $1900 on 400 “petit beef Wellington” snacks and $2000 on 400 “mini Monte Cristo sandwiches” and it (sort of) all made…

Friction Free Clicks

Which friction minimizing invention received a patent in 1999? Amazon 1-Click. Described by Amazon in their application for patent 5,960,411, the purchaser just hits a button that activates the movement of payment information from “the client system” to the”server system.”…

Public and Private Incentive

For centuries, the US Postal Service delivered most of the mail. The job it did was satisfactory but not optimal. Yes, through sleet and snow, etc., we received our letters and packages but employees rarely focused on cutting costs and…