The Five Stars We Don’t Deserve

Uber just announced that if you or I get a low rating from a driver, it could have dire consequences. When a rider violates Uber’s community guidelines, that person “may lose access.” Those “guidelines” tell us not to ask drivers…

The 5 Stars That People Get (And Don’t Deserve)

There are some good reasons that most of us are contributing to a reputation inflation that diminishes the meaning of an Uber driver rating score.