The Five Stars We Don’t Deserve

Uber just announced that if you or I get a low rating from a driver, it could have dire consequences. When a rider violates Uber’s community guidelines, that person “may lose access.” Those “guidelines” tell us not to ask drivers…

When Product Ratings Are a Problem

The worst summer in 20 years, movie box office revenue from May to Labor Day in 2017 was 15% less than the same dates last year. The reason could be lower film quality. Or it could be Netflix and Amazon.…