June 2023 Friday’s e-links: The NBER Digest

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I like to think of them as my e-links:

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Friday’s e-links 06/23/23

Again, I wanted to recommend the NBER email Digest. Having suggested that you take a look three years ago, I remain a fan.  As I long ago explained, it is free (though nothing is free) and composed of approximately seven summaries of new NBER papers. As a record of recent research, it is a handy barometer of what eminent scholars are considering.

This month I was especially grabbed by how AI affectd customer service agents. To my surprise (and horror) it actually elevated or maintained quality. Perhaps like you, I rarely have success when I “speak” with a computer. But I do suspect that since people were a part of the dialogue, I need to reserve judgment and look at the entire paper.