Last updated 06/23/23
Every once in a while, (and sometimes each day) I listen to a great podcast, enjoy an article, or see a good video that I want to share with you.
I like to think of them as my e-links:
Friday’s e-links 06/23/23
Again, I wanted to recommend the NBER email Digest. Having suggested that you take a look three years ago, I remain a fan. As I long ago explained, it is free (though nothing is free) and composed of approximately seven summaries of new NBER papers. As a record of recent research, it is a handy barometer of what eminent scholars are considering.
This month I was especially grabbed by how AI affectd customer service agents. To my surprise (and horror) it actually elevated or maintained quality. Perhaps like you, I rarely have success when I “speak” with a computer. But I do suspect that since people were a part of the dialogue, I need to reserve judgment and look at the entire paper.