Overhead Problems

You’ve probably heard the story. Fed up, a flight attendant tells passengers what he really thinks of them, grabs a beer, presses the button for the emergency chute, and leaves the plane. The ov…

It's All About Extras

Whenever you consider doing something extra, you are thinking at the margin. When airlines decided to charge travelers for more than one bag, they were thinking at the margin. Still thinking at the ma…

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