For a new restaurant in Chicago, Next, no one is sitting at the phone taking reservations. Instead, online, you can buy a ticket for a table seating 2 or 4 (not 3 or 5). According to Chicago Magazine, the tickets are nonrefundable, include the tip and tax, and extras such as wine.
- No “underutilized” seats (capital) because a table for 4 has 4 paid for instead of the 3 people who might be dining.
- No telephone reservationists (a labor saving approach).
- Variable pricing, based on demand and costs. The owners plan to use peak pricing by charging more for the 7 pm Saturday reservation that everyone wants and less for 9:30 on Tuesday evening. Then, like airlines, prices can change as demand changes.
- And finally, through the new software designed for this approach, they are changing the market structure for online booking; OpenTable, where most people book online, will have new competition.
With a waiting list of thousands, Next restaurant tickets are being resold on Craigslist and eBay.
The Economic Lesson
Chef Achatz referred to diminishing returns in a recent interview when he said that he believed in small portions (and a 23 course meal).